I've made hot chocolate before however it's only ever been the instant powdered variant by Cadbury's, however today I bought some hot chocolate by "Charbonnel et Walker", I don't know if anyone knows about this drinking chocolate but it isn't powdered instead it's comprised of really fine and small flakes of chocolate and you're meant to mix them with the milk I guess? I did so but the consistency of the hot chocolate was off; that is to say that although the flakes melted a little they congealed/massed on the surface of the hot milk rather than assimilate and no matter how much I stirred they'd still rise back to the top.
My steps were: I microwaved some full fat milk till it was a hot, mixed the recommended amount of chocolate flakes in and some brown sugar, gave it a good stir and put it back in the microwave.
I've probably made this wrong, was I meant to make this in a sauce pan? Could anyone help me with this? Thank you.