What special knowledge or skills about coffee do baristas have?

Question

What special knowledge, training or qualifications do baristas receive that make them more expert on coffee than any other front line food service worker or interested home coffee consumer? I don't mean simply operating the machine, but the why's and science that contribute to better coffee. How do they get this knowledge? Is there an industry standard certification or qualification that demonstrates them?

Bottom line: I would like to know how the knowledge base of baristas is deeper than simply operating the machine, if in fact it is.

Answer 1

What you're asking is no different than: what special knowledge or certification/license do bakers have other than operating the oven? Many people know how to work the oven, but can they bake an artisan loaf? Do they even know the different kinds of bread?

The same answer applies to baristas. Some chains like *bucks have their own training program. Specialty shops chase baristas like the Neapolitan pizza parlors chase pizzaioli.

The special skill? Besides the latte art which seems more of a North American thing, it is very difficult to pull a great espresso shot and choose good beans. I personally have been pulling shots on a pro machine daily for 7-years and still take my hat off when I meet a good barista. What you get from one of those Nesspresso or other superautomatics is the equivalent to microwave dinner lasagna vs Mario Batali's.

Answer 2

The job scope a barista can depend on the country that they are in.

In Italy, a barista is someone that not only can make great coffee and lattes, but can usually also tend a full bar.

In North America it's a bit of a different story. The barista's skill set will depend on the type of cafe they work in. Certain companies may require them to pass a small course that is unique to their company. This is true of large cafe chains such as Starbucks and Second Cup. These courses teach a lot of theory thus most barista skills are learned practically, on the job. For smaller chains or independent cafes, there is usually an absence of training course materials and all skills will be learned practically, on the job.

Although there is no officially defined industry standard, a barista must be able to do certain things to be considered competent or qualified to work in the industry.

Practical skill sets:

• Ability to make quality espresso:
  • Tamping pressure
  • Extraction time
  • Grind size and how it relates to factors such as humidity, temperature, etc.
  • Ability to operate espresso machine and monitor boiler and dispensing pressures.
• Ability to steam milk:
  • Making microfoam
  • Steaming to the proper temperature
  • Altering foam for drinks (lattes vs cappuccinos) and customer preference
  • Steaming different types of milk (Skim, 2%, whole, soy, lactose free, etc)
• Artisan skills:
  • Ability to make drinks in a well presented manner
  • Latte art via pouring or drawing
  • Toppings such as whipped cream, syrups, etc.
• Coffee:
  • Ability to grind coffee and brew it
  • Ability to recognize differences in aroma, body, flavour, etc in different coffees.

Theoretical Skill Sets:

• Understanding the coffee production process, from growth all the way to the cup you serve to your customer.
• Understanding characteristics in different types of coffee
• Knowledge of the roasting process, roast type, caffeine, and Swiss Water Decaffeination
• Knowledge of Fair Trade, fairly traded, and Rain Forest Alliance coffee.
• Knowledge of characteristics specific to coffees grown in certain regions (ie which regions produce naturally less acidic coffee?)
• Understanding customers and personality types.
• Learning how to provide your customer with the product that they will like.
• Understanding all the factors at every point in the coffee making process and how they will affect the final product, which is the beverage that is served.

The list goes on and on.

The level to which you may need to know these things can depend on the type of cafe you work in, and where you work in the world.

So in short, yes, there are many many many many skills that a barista must know other than a regular food service worker. It is never as simple as knowing how to operate a machine. Some of the skills that I listed can take over a year to get good at.

The attitude of most cafe managers I have met is the following: "I can train anyone to make a great cup of coffee if they don't have barista skills, but I can't train people to be good with customers if they don't have interpersonal skills."

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Sources:

I am a barista in a cafe in Eastern Canada.

Answer 3

I'm trained as a barista. We had months of training on this. Making a really really good espresso, piccolini, babyccino, cappuccino, latte or hot chocolate is not easy. It's far from just putting a mug under the machine and hitting go. There's a lot more considerations, here are just some of them:

Is it first thing in the morning? Espresso machines take a little while to warm up and are slower first thing.

Are the grounds weighing the correct amount? A shot has an acceptable weight of grounds. Any more and your coffee/water ratio will be off and it will taste horrid. Grind times need adjusting. Think of it as the difference between water running through gravel and sand.

Are the grounds properly tamped (pressed down)? This also affects the way the water runs through them.

Is the espresso shot pulling through in the correct amount of time? Seconds out and your coffee will taste like sludge.

Have the grounds been allowed to sit under the portafilter? This will burn them.

Has the milk wand been cleaned properly between uses?

Is it with flat or cappuccino (frothy) milk? Has the milk been taken to the correct temperature? If it's soy milk has it been taken to the correct (lower) temperature or allowed to curdle or burn?

How good is the barista's knowledge of the coffee they serve? Can they tell you where the beans in the blend come from? Is it rainforest alliance certified? Fairtrade? Organic? Arabica or Robusta beans? How long has the espresso shot sat there for? How clean are the milk jugs and milk thermometers? Are the beans from a smaller roastery, these can be greener and less roasted as opposed to most of the major chains which roast more in order to ensure uniformity of flavour?

Now bear in mind. As a trained barista, you're thinking about all of this with every coffee you make in order to ensure the best possible experience for the person drinking it. Can you honestly tell me that most people who go to a coffee shop think about any of this?

This is science, an artisan skill and frankly it's insulting to suggest that just anyone could walk into a coffee shop and make a fantastic espresso.